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A wheelchair user who was unable to get into a festival after being left stranded miles away in a field, said she is "really, really upset" and "disappointed".
Jayney Gage, from Wellington, said she got "stuck" in a camping field two miles away from the Festival on the Hills with no provision to get her to the main event site.
Organisers of the three-day event in Somerset said they are "devastated for letting people down" but they had a "larger number of campers" then expected and have since refunded Ms Gage her money.
Ms Gage, said: "I literally look at the same four walls 52 weeks a year – it ruined something I'd been looking forward to for a year."